1. Who We Are and What We Do

avontheriqal operates as a financial education platform focused on helping Australians recognise and understand financial trends. We're based at 39 Vereker St, Humpty Doo NT 0836, Australia.

Our services include online learning programs, trend analysis tools, and business education offerings. When you interact with our platform, we collect certain information to provide these services effectively.

2. Information We Collect

The information we gather falls into different categories depending on how you use our services.

Information You Give Us Directly

• Contact details when you register or enquire about our programs
• Payment information when you enrol in paid courses
• Learning preferences and goals you share during onboarding
• Feedback and questions you submit through our contact forms
• Professional background when applying for business education programs

Information We Collect Automatically

When you visit our site, we collect technical data that helps us improve your experience:

• Device information and browser type
• Pages you visit and time spent on our platform
• IP address and general location data
• Course progress and completion metrics
• Search queries within our learning materials

3. How We Use Your Information

We use the data we collect for specific purposes related to delivering and improving our services:

We base our data processing on several legal grounds under Australian privacy law, including contract performance, legitimate business interests, and your consent where required.

4. Who We Share Information With

We keep your information within our organisation whenever possible. However, we work with select service providers who help us operate:

• Payment processors: To handle secure transactions for course fees
• Email service providers: To send course communications and updates
• Cloud hosting services: To store and protect platform data
• Analytics providers: To understand how our platform is used and where we can improve

All third parties we work with are bound by confidentiality agreements and must handle your data according to Australian privacy standards.

5. International Data Transfers

Some of our service providers operate servers outside Australia. When your information is transferred internationally, we ensure appropriate safeguards are in place through standard contractual clauses and security measures.

Countries where data may be stored include the United States and Singapore, chosen for their robust data protection frameworks.

6. Your Privacy Rights

Under Australian privacy law, specifically the Privacy Act 1988, you have several rights regarding your personal information:

How to Exercise Your Rights

To make a request regarding your personal information:

• Email us at help@avontheriqal.com with your request details
• Call us on +61407018943 during business hours
• Send written correspondence to our Humpty Doo address

We'll respond within 30 days and may need to verify your identity before processing certain requests.

7. Data Security Measures

Protecting your information is something we take seriously. Our security practices include:

• Encryption of data both in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant providers
• Regular staff training on data protection and privacy practices
• Incident response procedures for potential data breaches

While we implement strong security measures, no system is completely immune to risks. We'll notify you promptly if a breach affects your information, as required under the Notifiable Data Breaches scheme.

8. How Long We Keep Your Information

We retain different types of data for varying periods based on legal requirements and business needs:

• Active accounts: Information is kept while you're enrolled in courses or maintain an active subscription
• Closed accounts: Basic records retained for 7 years to comply with Australian financial record-keeping requirements
• Marketing data: Stored until you unsubscribe or request deletion
• Support communications: Kept for 3 years to maintain service quality
• Course completion records: Maintained for 7 years for certification purposes

Once retention periods expire, we securely delete or anonymise your information so it can no longer identify you.

9. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to function properly and enhance your experience. Here's what we use:

Essential Cookies

Required for basic platform functionality like maintaining your login session and remembering your progress through courses. These can't be disabled without affecting core features.

Performance Cookies

Help us understand how you use the platform so we can improve navigation and content. These collect anonymised data about page visits and user flow.

Preference Cookies

Remember your choices like playback speed preferences or display settings to personalise your learning experience.

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.

10. Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect information from children under 18. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.

Parents or guardians who believe their child has provided information to us should contact us immediately at help@avontheriqal.com.

11. Marketing Communications

We'll send you educational content and course updates that might interest you, but only if you've agreed to receive them. Every marketing email includes an unsubscribe option.

Even if you opt out of marketing, we'll still send transactional emails related to your account, course access, or purchases.

12. Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform.

The effective date at the top of this document shows when it was last updated. We encourage you to review this policy periodically.

13. Complaints and Disputes

If you're concerned about how we've handled your personal information, please contact us first. We'll investigate and respond within a reasonable timeframe.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:

• Online: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001